Recently I changed some configuration on a client's site that triggered thousands of emails to different customers, forcing our client's Customer Service to handle the same amounts of customers calls on a day that they would have on a normal week, and finally having our client writing an apology email for all affected users saying that there was no data breach in the site.
It was a long day.
Shit happens, and people make mistakes. I did on that occasion, I probably will again in the future or somebody else will, but I will be happy if we as a team don't make the exact same mess I did.
The first thing to do when you screw up is to admit it: tell somebody that you screwed up and tell that person how you screwed up exactly.
If there's a big problem, and you alone caused that problem, chances are people will be chasing ghosts to fix something they won't understand completely how it started (if you don't come forward and tell them exactly what happened).
You are the only one that knows, basically (until everybody finds out).
The idea is to change everybody's mind from panicking about a mystery error to focus on how to put down the fire and doing some damage control. Back to my example, everybody was wondering how the emails went out but when I told them it was me changing a setting then everybody move towards finding a solution (emails were still going out at that point).
Really, trying to cover up something is really a stupid idea because, again, shit happens and it shouldn't be the end of the world, and people will find out rather sooner than later.
Say sorry as you should be
Being on the defense on this type of situations is pretty common, but you shouldn't be. You made a mistake, you admitted it, now apologise without making excuses or blaming something (or somebody) else.
As individuals and as a team we should learn some stuff starting with the fact that human error is an actual thing. Saying sorry is as important as learning to accept someone's apology.
Keep in mind that if you didn't screw up this time you could be the one causing the mess next time, so don't believe you are so perfect. At the same time, if you were the cause of all the problems today, relax, somebody else will take the leading role next time.
Not the same mistake twice
When the adrenaline is over and the problem is solved do everything within your reach to avoid the same mess to repeat itself.
Let's try to have new problems, not always the same ones (it's boring that way).
While all human errors can't be eliminated (unless there's no human in the equation) we can always reduce the chances for them to happen by identifying what mechanism we (the team) can put in place to prevent them.
Back to my emails, the setting I changed wasn't on the Live site but on a testing environment, that happens to contain real customer data. In this case the problem was on how we create those testing environments (a fault on the process we have in place for doing that).
The problems could be prevented by improving the processes, adding any necessary documentation, and most important by spreading the information across the team.
Learn from a mistake is not a cliche phrase but instead it's something "tangible".
If you really learned from a mistake you will ended up with more documentation available to the team, a better process in place, and everybody informed of what happened and what can be done to avoid it happening again.
Always keep in mind that La La Land was announced the winner of the Best Movie category in the The Oscars ceremony because somebody handed the wrong envelope. And they improved the process for the following events.
You should already know that having a remote team and moving away, at some capacity, from having an office and mandating everybody to attend it in favour of working from home, have plenty of advantages... but it also requires companies to re-think their culture and adapt it for including remote members.
This is something to be face for either companies having all of their employees remote (no office whatsoever) or for those companies with a mix.
Since we are in the middle of a pandemic (#covid19), this work from home thing stopped from being optional for some companies and everybody was forced into it.
Nevertheless, I personally think that work from home, or at least a flexible scheme that combines office time and home time, is the new way to go, so preparing for that reality can't be pushed forward.
Working for home has a lot of benefits for both the employees and the employers, but it's not about only having Wi-Fi at home.
People not used to work from home will struggle with their new situation, specially because separating work from life is not easy when both happens in the same physical environment. Anyway, that's a different problem.
But what companies can do is to work on a culture to makes every remote team member welcome.
You want to have a great team culture because you want people to stay with you, and you want those who stay to like showing up to do the work, which will result in better stuff being done, in progress being made.
Do not think for a second that a classic culture, rules, or way to go for when you were on an office will accommodate everybody now working in pajamas. That process of yours needs to be dust off and made again.
Bake a culture that brings down the feeling of being away
This should be the main objective of your new culture: the idea of making everybody as welcome as possible, part of something, a team, removing the sensation of just having people logging time and solving tickets with an interaction boiled down to only asking questions after a technical brief.
That's not a team member, that's a contractor or freelance you got there. Which is fine, if that's what you are after, but the approach in this post is to adapt your previous "going to the office" to "walking from bed to desk".
The culture needs to integrate people by bringing down the barriers imposed by everything being digital and virtual now.
There are a lot of thing we are no even aware we are missing by not being in the same place, like, for example, there's no more "I'm making coffee, anybody wants some?". There's an element of... human touch?... we need to re-incorporate.
Videos are now part of your meetings
There's an incredible change on people's behaviour when having a call with and without the camera turned ON.
When you are talking to somebody and you can see them, and you also know you can be seen, you are both in presence of a more honest conversation taking place. Your call becomes more real because the camera forces everybody to have accountability on what's being said.
For example, it's not the same to provide an estimation or deadline for a task by saying it "face to face" than by only using the microphone. The camera is a constant reminder that you are talking to an human being, and that what you say and how you say it matter.
This is particularly important when the meeting is about something else than actual classic work tasks, like on performance reviews.
Fun is allowed and encouraged
Cameras turned ON during a call also relaxes the conversation, and helps to emulate what happens on a meeting taking place in real physical conference rooms.
Nobody walks into a meeting, on a physical room, and sits down straight to business. There's some water cooler moments before and after work actually happens, and that's okay, that should be somehow, at some level, encouraged.
The same should be allowed to happen on any other conversation tool you have, specially on the one you are using to chat, a.k.a. Slack.
Don't expect people to be robots, to talk either verbally or in writing as if their were always wearing a suit and saying something to the President of the United States.
On a real office there's music sometimes, chit-chat happening on a corner, or jokes appearing during shop talk, but on Slacks that's down to memes, gifs, and emojis, which bring something else for the entire team, easing the working day and removing pressure. A small venting crack perhaps, on complicated days.
Non-work related meetings are now essential
Having fun is a way of team building, and there's plenty of activities that a company can promote to achieve this (besides just using emojis on Slack).
I know it was typical for assembled office teams to get pizza on a Friday, going for some after office time at a pub, and came up with team activities. Now, you just need to think of stuff that can be done remotely.
Team building becomes now more important than ever, as "having a team" doesn't happen as easy as maybe before.
Again, in these particular times were people are in a lockdown due to the Coronavirus, a meeting to just laugh is more than welcome, specially on companies suddenly forced to be remote with no employee ready for it.
For example, the company I work for promoted a few Fridays for games over Zoom where we separated into two teams and played charades... while wearing costumes, fancy dresses, and props.
Meet to improve the remote work
Of course, having a remote team doesn't mean nobody meets each other in person ever again. On the contrary, if you have the possibility to assemble the entire team on a physical space every now and then, great, take it.
For remote employees, meeting each other in person, or meeting the "team from the office", has a real impact on how they perceive the company and what they think of it.
You will witness a change on how people communicate online after a meet up takes place, because people will have had a chance to know other people voices, tone, and expressions.
Sending people stuff will also do the work, and I'm talking delivery packages with beer or whatever gift you can think of. Employees must be rewarded, specially those hard workers that were key on a specific date or task.
Ask what people need
Finally, at the end, and as usual, everything is down to just asking what people need or want. But as obvious as this seems to be, it happens to be the thing we do the lesser.
Take time to ask and listen. Sit down and have a conversation with your remote employees to understand what they need and what their feelings are towards working remote.
Again, specially for those companies that hadn't other option but to make everybody work from home.
If budget is not a problem, help employees to set up their working environment at home, where the priority is the chair.
Buy them a comfy chair... that's what I was trying to say all this time.
If you are my boss and you are reading this... no, I'm not looking for another job!
About two years ago I decided to quit the job I had back then after around 6 years on the same company, and I had to prepare for the incoming interviews I was planning to have (fun fact, I only had one) because for that period of time I had none (yep, I'm that loyal) so I considered myself a little bit rusty on that area.
Looking for a new job is a job itself. It's not just about scheduling interviews and going to them, you need to prepare, otherwise your chances are pretty low (trust me, I conduct interviews, so I'm on the other side of the table).
No politician in America will tell you this, but every boss will: You can’t just show up. You need a plan to succeed.
"Thank You for Being Late" by Thomas L. Friedman
Once I wrote a post about how being average at work is over and how it won't take you anywhere, and that concept applies now again for your job hunting.
Update your resume and experience information
Sounds basic but you will be surprised if I tell you how many candidates don't do it and how they end up saying things such as "Oh, no, after that job I have another position for a few years but I sent you the outdated resume".
The resume is your opening, it speaks for you before you even utter a word, and it's what gives you your interview (or the reason why you don't get one).
It doesn't need to be long, nor fancy. It just needs to be up to date, including your current and past experiences (all of them relevant to the job you are looking for, at least), with not only the job titles and dates, but with a short list of the actual tasks you performed.
Don't tell me you were a "Front end developer", but tell me what you actually did on that role, with what technologies did you work, of what other "soft" tasks you were part of (did you interview people? did you conduct workshops?).
Say "Hi" with a cover letter
You can't just attach a PDF of your resume and send it to a thousand emails... well, yes, you can, won't be ideal... or do it, that's fine, but include a cover letter.
The cover letter is how you say "Hi". In the real world you don't walk into a company's office and throw a printed resume at the HR employee working at that moment: you say "Hi" before.
In a few lines, in a short text, you can introduce yourself by telling a little bit about who you are, what's your current situation and what are you looking for.
You can have a template, but I would suggest you to personalize it for each application. Remember to talk like an human.
Take a look at what I sent when applying for my current job, in 2018:
I’m a front end developer focused on eCommerce, specifically in Magento and VTEX, and I have been working with these two platforms since 2013 starting with Magento 1 even before the RWD theme and now dealing with Magento 2 while getting to know what’s coming in PWA related to this platform.
Right now I work at Current Company (https://www.linkedin.com/company/current-company) but I’m looking for a change. I guess by the “Career openings” section in your website that you probably aren’t looking to fill any position with a person working remote, but a friend that went through your recruiting process told me about you and I thought it wouldn't be much of an inconvenience to apply.
If by any chance you’re looking for a remote developer I also completed the developer test available at GitHub, and here’s the link with the requested functionalities: https://github.com/link-to-tes
You can check my experience in my LinkedIn profile at https://www.linkedin.com/in/nahuelsanchez, let me know if you want a PDF version of my CV or something else.
Thank you very much.
The subject of that email was "I'm a Magento front-end developer".
Prepare to be Googled
The very least thing that will happen on the process of reviewing your application is that your LinkedIn profile will be checked, your GitHub account will be tracked down... you will be searched on Google.
If you are going to have a LinkedIn profile, then have it up to date, otherwise is counterproductive. If you have this polished then you will be already covering the previous section about having a good resume (check mine).
Something really good to have in order to highlight yourself among other candidates is to own a blog, related, even if vaguely, to the job you are looking for.
Clearly, owning a blog is not easy at all as it requires time to build an archive of data worth showing, but it is also a good example of how looking for a new job is not something that should (must? will?) happen quickly.
You need to build an online presence, specially on the IT sector: participate in forums, Twitter, engage in LinkedIn conversations, attend conferences, be a "member of the community" at some capacity.
Have a reason for changing jobs
Money is a reason, and it's a valid one, just have that clear before the interview and be able to explain it.
When I changed jobs years ago I remember the reason was that I was feeling always on a run on my previous position, not enjoying it, and I mainly though that the way we were doing things could be different.
I didn't know exactly how different, but I knew the processes could be better in a way, and me looking for a job change was mostly focused on looking for a different way to work on web development related projects.
Whatever is driving you into looking for a new job is personal, and only you know it.
My two cents here is that don't let any anger to your current job or current company be the main reason why you are thinking of quitting and moving on.
Decide how much money you are after
Be serious. We all want a million dollars, and maybe you think you are worth that much, that's fine, just as long as you are being realistic.
Deciding how much money we would like to be pay on our next job starts with knowing how much we are doing right now in our current position, and how that is translated into the different payment forms existing out there.
For example, maybe you are getting a monthly salary right now, but that's not exactly how all companies pay its employees. Some pays every 15 days, some talks salary while expressing it on a year-time period, a lot of companies on the IT sector have a price per hour scheme, and not all companies use the same currency.
Take your current salary on its current form, and understand how to express it in all its variations, so you know how much you are currently worth when asked.
Having this all clear makes it easy to not only decide how much to ask for then, but it will come at handy when reviewing a counter proposal or comparing different offers in case you are lucky enough to find yourself on that position.
Know the company you are applying at
I can understand that you will be applying for multiple positions at the same time looking to win one, but that's no excuse to come unprepared for those interview opportunities you nailed.
Between the moment the interview is scheduled and when it actually happens there's plenty of time to investigate the company that is giving you a shot.
Looking at the company's website is the very least you must do, but there's clearly more. For example, since I applied to an eCommerce agency, I reviewed the sites they have launched to check the designs they were doing and how their code looked like.
If you have ever been on a first date with somebody you didn't really know much, you might as well have stalked him/her on plenty of social media sites... well, this is kind of the same situation.
It is possible that you will be asked, by the company itself, why you have chosen them, and even if you are not you still need to know the company you are applying at to actually discover if you think you'll fit or not.
Have a script at hand
Everything you had prepared before, and more, needs to be with you during the interview, which is extremely easy if the interview happens online.
Have in detail what a normal work day looks like for you.
Have your experienced detailed, with the actual tasks you performed, in case you need to go deep into them while talking.
Have a list of projects you worked on, with a short explanation for them and the technologies you used.
Have the reasons you are having that interview in writing, in case you were asked for.
Have your current salary, and what you will be requesting now, at hand in case the discussion reaches that point.
The interview itself should be human friendly, and it's a bidirectional conversation, which means that you can (and certainly must) ask questions too, specifically focused in knowing the company beyond what you discovered while stalking it.
Be prepare to share something personal too, as again this is a conversation between humans. Do you have any hobby you would like to share? Any activities besides working that will be worth mention? Something about your family?
Finally, learn from past interviews. If you don't land the first one, try to understand what could you have done different, what you missed, and be even more prepare in the next one.